FAQ

Yes.All of our jewelry is handcrafted in Miami using real 10K, 14K, or 18K solid gold.

Pochy Jewelry is a trusted, Miami-based jeweler specializing in handcrafted Cuban link chains and gold jewelry.
All pieces are made with real 10K, 14K, 18K or 22k solid gold and include a certificate of authenticity.
We are proud to serve customers nationwide and internationally.
For peace of mind, we also offer secure payment options, insured shipping, and WhatsApp support for direct communication.

In-stock items ship in 1–3 business days.
Custom Cuban links take 1–2 weeks for production before shipping.
Shipping time depends on your selected method at checkout.

Yes.You can choose your desired length, width, karat, and even request engravings or unique patterns and different lock designs.

Yes.All of our chains include a limited lifetime warranty covering craftsmanship defects and gold quality. Normal wear/tear and accidental damage are not covered.

Yes —if it’s not a custom order, and the piece is in new condition, we’ll allow an exchange for a different length or size ofequal or greater value.

Men typically wear 20–24 inches. Women usually prefer 16–20 inches. If unsure, refer to our size guide or contact us for personalized help.

Custom pieces, final sale items, or any used or damaged products are not eligible for exchange.

Each gold type has its own benefit:

• 10K gold is more durable and budget-friendly
• 14K gold offers a perfect balance of purity, shine, and strength (our most popular choice)
• 18K gold has a richer yellow tone and higher purity, ideal for luxury buyers

Customers are responsible for return shipping. We recommend using a trackable and insured shipping method.

Yes. Real gold Cuban link chains maintain value over time and can even appreciate based on the current gold market.
Custom craftsmanship and weight also add to long-term worth.